FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or trade company?

Sweetoy is the joint of a combination of a integrated enterprise. Here you can make your design realistic and sourcing anything top sales all under one roof.

Could you offer samples for testing our market at first?

Yes, we could.

Do you charge sample fee?

It depends. But generally we don’t require sample fee, please feel free to contact us if you like to check samples.

How long does it take to send the sample?

Generally speaking, samples could be send within 1-3 days according to quantity and our stock status.

What’s your trade terms?

Trade terms are depend on you, EXW, FOB, CIF, DDU... All available

What kinds of payment terms are acceptable to you?

We accept Bank Transfer, Western Union, PayPal and Trade Assurance

What convenient and reliable shipment methods can you offer?

We can offer shipment by international express(DHL,UPS,FeDex), by air and by sea.

Is the material safety to health? 

Yes,it is.the material of product is food grade and non-toxic, free-phthalate Odorless.

Can you provide us with CE&Rohs certification?

All our products are strictly in accordance with international standards, such as CE& RoHS. Meanwhile we could assist customers to do the certificate verification or others.

 

How about the after sale about the quality?

All products should be inspected by Quality Management Department, Packaging Department, and accept the customer's sampling before delivery, we are able to provide 1 year quality warranty.